Last updated: June 25, 2024
PRIVACY NOTICE
This Privacy Notice was prepared by VOLKSWAGEN CAMINHÕES E ÔNIBUS LTDA, a company with headquarters at Rua Volkswagen, no. 291, 7th floor, Jabaquara, São Paulo/SP, registered with the CNPJ with no. Volkswagen Caminhões e Ônibus”, VWCO or, simply, “Nosotros”) to demonstrate our commitment to the General Data Protection Law (“LGPD” – Law nº 13.709/2018).
VWCO is concerned about your privacy and we strive to use and protect your personal data, guaranteeing and preserving your privacy and confidentiality of your information.
To provide and improve our services, we may collect personal data and therefore, this Notice aims to help you understand, in a clear and accessible way, how we use the personal data of our holders (“You”), how for example:
• Provide our services, such as delivering our products
• Support and assist you when you use our products or services;
• Compliance with contractual, legal and regulatory obligations;
• Provide information about our products, services and events;
• Improve quality and further develop our products and services, as well as our organization.
1. HOW DO WE COLLECT YOUR PERSONAL DATA?
The way in which personal data is collected may vary depending on the product or service. Therefore, the collection of your personal data may occur through different means, such as:
a. Personally, when you visited one of our locations;
b. When hiring one of our services;
c. When hiring or entering into partnerships;
d. By third parties or commercial partners, who have permission to share with us;
e. Through our website;
f. Via contact on one of our official channels;
2. WHAT PERSONAL DATA DO WE USE AND FOR WHAT PURPOSE?
As we operate in the truck and bus manufacturing and marketing sector, some of our activities involve the collection and use of your personal data, whether because you wish to make a purchase with us, because you have requested a quote from us or even because we want to improve and expand our product and service offerings, always seeking to customize them according to your preferences and expectations. In all situations described, the form and purpose of personal data processing activities may vary.
3. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
To provide the best products and services, we may share your personal data in the following cases:
• With service providers involved in providing our products and services;
• With commercial partners and/or third parties, who help us provide our services with quality and even offer certain benefits;
• With other companies in the Traton group or Volkswagen group, when necessary;
• With judicial, police, administrative and governmental authorities, in compliance with any court order, law, legal or administrative process;
• Whenever there is any contractual, legal, regulatory or court order obligation to comply with or enforce agreements and/or contracts, or protect VWCO's rights.
• In the event of a change in our corporate structure, such as in the case of a merger, alienation, incorporation, spin-off, restructuring, reorganization, dissolution, sale or transfer of the assets of Volkswagen Caminhões e Ônibus;
4. HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We may store your personal data in the following cases:
• For the time required by law;
• As long as they are necessary to fulfill the purposes for which they were collected and/or they are no longer necessary or relevant to the achievement of such purpose;
• Until the end of the processing of personal data;
• As long as necessary to comply with a contractual, legal or regulatory obligation that obliges us to keep the data with us;
• As long as the Data Holder authorizes us to keep this information, in cases where the processing took place through consent;
If any of the above hypotheses no longer justify the storage of personal data, we will delete this information or change it so that it is impossible for us and our partners to identify the personal data as a personal data subject.
5. INTERNATIONAL TRANSFER OF PERSONAL DATA
VWCO may transfer your personal data to companies within its economic group, commercial partners and service providers located abroad (including cloud service providers).
If your personal data is transferred abroad, Volkswagen Caminhões e Ônibus will adopt appropriate measures to ensure adequate protection of your personal data in accordance with the requirements of applicable data protection legislation, including the conclusion of appropriate data transfer contracts. personal data with third parties, when necessary.
6. SECURITY OF STORED DATA
We guarantee that we take care of your personal data and adopt appropriate technical, administrative and operational measures to ensure the security of personal data.
However, although we do our best to protect your personal information, no security system is completely immune to attacks from third parties such as "hackers" or "crackers".
7. EXERCISE OF YOUR RIGHTS
The LGPD guarantees the holder rights related to privacy and protection of personal data. These rights can be exercised before VWCO, at any time and free of charge. In this sense, you, as a holder, have the following rights:
• Know which personal data is processed by VWCO;
• Access to data;
• Correction of incomplete, inaccurate or outdated data;
• Anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the LGPD
• Data portability to another service or product provider;
• Deletion of personal data resulting from the holder's consent;
• Information from the entities to which VWCO shared personal data;
• Revoke consent, when the treatment is based on this hypothesis;
Please note that some of these rights cannot be exercised or can only be exercised partially, due to legal obligations that VWCO needs to comply with or in case of a right
8. UPDATES
As we are always seeking to improve our processes and services, this Notice may be updated. That is why we recommend that you access our Notice periodically so that you are aware of any changes. To make things easier, we indicate at the beginning of the document the date of the last update.
If the update is relevant and may impact the holder's rights, or for example, if your consent is required, VWCO will make a request directly to the holder.
9. QUESTIONS
If you have any questions regarding the way we treat your personal data or for questions and requests specifically on the topic of Personal Data Protection, you can contact our Data Protection Officer, Giovanna Bonucci, via email: dpvwco @volkswagen.com.br
10. APPLICABLE LEGISLATION
This document was prepared based on Federal Law no. 13,709/2018 – General Data Protection Law (“LGPD”).